What Information We Collect and Why
When you open an account, we collect the details you provide directly: your name, contact information, and the credentials you choose. When you make a deposit or withdrawal, payment-related data — including transaction references from Touch 'n Go eWallet, Boost, or GrabPay — is recorded against
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your account so we can verify the transfer and match it to your wallet history. We also collect device and session data automatically: your browser type, IP address, and pages visited. This helps us detect unusual login activity and keep your account access secure. We do
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not store your full wallet PIN or card number. Cookies and similar tracking tools log how you move through our site so we can fix broken paths and serve relevant content. You can adjust cookie preferences through your browser settings at any time. Data shared with
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payment processors — such as DuitNow or FPX — is limited to what those processors need to complete your transaction. We do not sell your personal information to marketing third parties. Where local law requires us to retain records, we follow those requirements; outside of that,
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we keep data only as long as your account remains active or as needed to resolve a dispute.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.